Shipping and FAQ

Shipping Policy

Free Shipping is available for all Singapore Orders.

With the exception of customized pieces, we aim to ship out all orders within 48 hours after payment is received.

Our preferred courier of choice is Ninjavan with Tracking number .

Delivery time is estimated to be about 3-5 business days.

Customers can also opt for Smartpac courier to be delivered to their mailbox if they do not prefer doorstep delivery.

Defect and Return Policy

Please note that items shipped are non-refundable, non exchangeable unless they are damaged in any way upon receiving.

We want to ensure that your goods arrive free from defects. Should you receive any damaged items, please notify us immediately and we will arrange for a replacement.

Your opinions and concerns are highly valued , therefore feel free to contact us if you have any concerns or feedback on our product and services and we will do our best to resolve it.


FAQ

I see an item that I like , how do I purchase?

Currently , purchases can only be done via direct messaging us on Instagram or Facebook. If you do see something you like, please contact us on Instagram or Facebook / Email /Whatsapp with the picture of the item. Once the order is confirmed, an invoice will be sent to you and item will be shipped out once payment is received.

For items that we do not have ready stock, pre order is available and we require a 30% deposit of the purchase price.

What payment options are there available?

We currently accept Paynow or Paylah for all Singapore local orders.

Do you ship overseas?

Unfortunately , we do not ship overseas at the moment.

Are your jewellery piece Hypo-allergenic?

All our jewellery pieces are hypo-allergenic and made of either 18k, 22k gold or 925 sterling silver and do not contain any nickel and brass.

Where are your pearls from?

We specialise in Pearl Jewellery and use mainly South Sea Pearls, Tahitian Pearls, Akoya Pearls and Freshwater Pearls in our pieces.

We source our pearls directly from pearl farms around Australasia for South Sea Pearls, French Polynesian for Tahitian Pearls, Japan for Akoya Pearls and China for Freshwater pearls.

All our pearls are hand selected for their lustre, colour, shape and surface to ensure that they are the best quality for their value.

For your demi-fine range, I've noticed that you used Diamond Simulants and Lab Gemstones. What are they?

When we created the Demi-Fine Range, our goal was to make affordable fine jewellery a reality.

Our focus is to have very fine jewellery craftsmanship but use more affordable materials to achieve the same luxurious look of a piece of fine jewellery.

Being a pearl jewellery specialist , we only use genuine pearls as faux pearls can never replicate the beauty of a natural pearl as they are the only organic gemstone that is created by a live organism and time.

For other materials such as the metal base, there are more options and we decided on another precious metal, Silver which is also known to last but plated with gold to achieve the same look as a gold jewellery.

For the accent gemstones, we choose to use only gem grade quality Laboratory Grown Gemstones or Diamond Simulants for the similar shine and sparkle of a natural gemstone.

Lab Gemstones are gemstones that are lab created which have identical chemical properties as a natural gemstone and in fact more brilliant as they are usually free from impurities. Diamond simulants on the other hand are lab grown crystals that have very similar properties to Diamond and also able to sparkle as bright as a Diamond but perhaps not as hard as a Diamond.

As sustainability becomes more important for our future generations to strive, consumers are also now more open to using Lab gemstones. They are not mined from the earth and its limited resources, have lesser carbon footprint which definitely helps in conserving our environment.

Together, we bring the both the physical and environmental cost down and most importantly , keep the look and feel of a luxurious fine jewellery piece!

Do you offer Gift Packaging?

We do not offer gift packaging at the moment but will be looking at it in the future!